Item Customizations

Free Shipping Terms & Conditions At Fossa, we are committed to providing a seamless shopping experience, including free shipping on eligible orders. Please read the following terms and conditions carefully to understand how our free shipping policy works. 1. Eligibility for Free Shipping Free shipping is available for select bathroom and kitchen products purchased through our official website. The offer applies to prepaid orders only. A minimum order value may be required to qualify for free shipping. 2. Shipping Coverage We offer free shipping across India for eligible orders. Remote locations or special delivery zones may have additional charges. 3. Processing & Delivery Time Orders are processed within 24-48 hours of confirmation. Delivery timelines vary based on location but typically range between 3-7 business days. Unforeseen circumstances (such as weather, strikes, or logistics delays) may affect delivery times. 4. Exclusions Free shipping does not apply to bulk orders, customized products, or items requiring special handling. Return shipping costs (if applicable) are not covered under this policy. 5. Changes to Policy Fossa reserves the right to modify or discontinue the free shipping offer at any time without prior notice. For further inquiries, feel free to contact our support team. Happy shopping!.

10-Day Return & Refund Policy At Fossa, we value your satisfaction and strive to provide high-quality bathroom and kitchen products. If you're not completely happy with your purchase, you can return or exchange it within 10 days under the following conditions. Eligibility for Returns The product must be unused, undamaged, and in its original packaging with all accessories. Returns must be initiated within 10 days of delivery. A valid reason for the return, along with proof (such as images or videos), is required. Non-Returnable Items Customized or special-order products. Used, installed, or damaged items (unless received in a defective condition). Products without original packaging or missing accessories. How to Request a Return? Contact our support team within 10 days of delivery. Provide your order details and reason for return along with clear photos. Our team will review and approve the return request if it meets our policy. Once approved, we will arrange a pickup or share return shipping details. Refund Process Refunds are processed within 5-7 business days after we receive and inspect the returned product. The refund will be issued to your original payment method or as store credit. Shipping charges are non-refundable, except for defective or damaged items. Replacement Policy If you receive a damaged or incorrect product, we will provide a free replacement at no extra cost. The replacement request must be made within 24 hours of delivery. Need Help? For any return or refund inquiries, contact our customer support team. We're here to assist you.

100% Damage-Free Guarantee *At Fossa, we take pride in delivering high-quality bathroom and kitchen products with the utmost care. We ensure that every order reaches you in perfect condition, free from any damage. Our Commitment All products are thoroughly inspected and securely packaged to prevent damage during transit. We partner with trusted courier services to handle your orders with care. In the rare event of damage, we provide a hassle-free replacement or refund (as per our policy). What to Do If You Receive a Damaged Product? Check your order immediately upon delivery. If you notice any damage, report it within 24 hours of receiving the package. Share clear photos or videos of the damaged product along with your order details. Our team will verify and initiate a quick resolution—either a replacement or refund. Exclusions Damage caused due to improper handling after delivery is not covered. Minor scratches or marks that do not affect product functionality may not qualify for replacement. Need Assistance? For any concerns, reach out to our customer support team. Your satisfaction is our priority.