Return Policy

1. Returns and Exchanges:

At Fossa Bath & kitchen we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer returns and exchanges under the following conditions:

2. Eligibility:

- Returns and exchanges are accepted within 7 days from the date of delivery.
- To be eligible for a return or exchange, items must be unused, in their original condition, and in the original packaging.

3. Return Process:

To initiate a return or exchange, please follow these steps:

- Contact our customer support team at support@fossahome.com or 011-69268726 to request a return authorization.
- You will receive instructions on how to return your item.
- Please package the item securely and include a copy of your order confirmation or packing slip.

4. Refunds:

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days.

5. Exchanges:

- If you wish to exchange an item, please follow the return process and then place a new order for the desired item.

6. Return Shipping:

-Customers are responsible for return & forwarding shipping costs in any condition

- We recommend using a trackable shipping service to ensure your return is received.

7. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will provide instructions on how to return the item or arrange for a replacement.

8. Return Policy Changes:

Fossa Bath & Kitchen reserves the right to modify or update this return policy at any time. Any changes will be communicated through our website or via email.

For any questions or concerns related to this policy, please contact our customer support team at support@fossahome.com or 011-69268726

Note: This return policy is a general template and should be customized to meet your company's specific needs and requirements. It's advisable to consult with legal professionals or experts in your jurisdiction to ensure compliance with local laws and regulation.